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Getting started (11)

How soon can I get tested after joining?

Typically within a few days. Once you join, you can schedule your lab appointment at the nearest location directly through your dashboard.

How do I set up my account after purchasing?

After purchasing, you'll receive an email with a link to set up your account. Follow these steps:

  1. Click the link in your email to verify your email and create your password

  2. Complete your health profile (name, date of birth, biological sex)

  3. Answer questions about your health concerns and goals

  4. Schedule your lab appointment through your dashboard

If you didn't receive the setup email, check your spam folder or contact support.

I didn't receive my account setup email. What should I do?

First, check your spam or junk folder—sometimes our emails get filtered there.

If you still can't find it, contact us at help@mitohealth.com with the email address you used to purchase, and we'll resend your setup link.

How do I reset my password?

You can reset your password from the login page:

  1. Go to the Mito Health login page

  2. Click "Forgot password"

  3. Enter your email address

  4. Check your email for a password reset link

  5. Click the link and create a new password

If you don't receive the reset email, check your spam folder or contact support.

How do I log into my dashboard?

Go to members.mitohealth.com and sign in with the email address you used when you purchased. If you haven't set up your password yet, check your email for the account setup link.

How do I contact Mito Health support?

You can reach us in several ways:

Our team is here to help with any questions about your tests, results, or account.

What notifications will I receive from Mito Health?

We'll notify you about important updates via email and text message:

  • Appointment reminders: Before your scheduled lab visit

  • Preparation instructions: Fasting and other pre-test guidelines

  • Results updates: When your results are available

  • Analysis ready: When your care team review is complete

Is there a minimum age requirement?

Yes, you must be at least 18 years old to use Mito Health. Our tests and reference ranges are designed for adults.

Is Mito Health available outside the United States?

Currently, Mito Health's lab testing services are only available in the United States.

What information do you collect in the intake?

We collect information to personalize your experience and help our care team provide better insights:

  • Health goals: What you're hoping to learn or improve

  • Health conditions: Diabetes, heart disease, thyroid issues, autoimmune conditions, and other relevant medical history

  • Family history: Health conditions that run in your family

  • Lifestyle: Smoking, alcohol use, exercise habits, sleep patterns

This information is kept confidential and used only to personalize your health analysis and recommendations.

Why do you need my biological sex?

Biological sex is required by our lab partners and is essential for accurate biomarker interpretation. Many biomarkers have different reference ranges for males and females (like testosterone, estrogen, and certain blood cell counts). Using the correct reference ranges ensures your results are interpreted accurately.

About Mito Health (3)

How is Mito Health different from mainstream medicine?

Mito Health is a preventive health and longevity platform designed to help you prevent disease and achieve peak health. Unlike mainstream medicine, which often waits for symptoms to appear, we take a proactive approach through comprehensive diagnostics, personalized analysis, and ongoing guidance.

Our goal is to help you optimize your health and catch potential issues before they become problems.

How does Mito Health compare to my annual physical?

Mito Health offers a deeper, data-driven view of your health, personalized insights, and actionable recommendations. Unlike an annual physical, which often provides a surface-level snapshot, Mito connects the dots across your labs to give you proactive guidance for long-term wellness.

Beyond that, we also offer:

  • Direct access to lab tests: Order anytime without needing approval from your primary care physician.

  • Comprehensive testing: 5x more labs than a typical annual physical, covering heart, thyroid, hormones, metabolism, kidneys, liver, nutrients, heavy metals, and more.

  • Dedicated care: Work with doctors who prioritize your overall wellbeing.

What makes Mito Health different than Superpower?

Both Superpower and Mito Health test for 100 biomarkers, but the depth of our testing and the way we guide your health journey are what sets us apart.
Superpower's $199 entry-level test covers foundational markers, but access to the critical ones like Homocysteine, Vitamin B9 & B12, Ferritin, Lipoprotein(a), Free PSA and more requires an additional +$199 upgrade to their 'Advanced Panel'.
At Mito Health, these key biomarkers are already included in our Core Test, along with additional markers like Magnesium, Mercury, Free T3, FSH, HOMA-IR, and LH to give you a more complete view of your metabolic, hormonal, and nutrient health. All with no hidden upgrades or subscription traps.
Every Core Test also comes with a complimentary 1:1 consultation with our care team to help interpret your results and build a personalized action plan that suits your lifestyle and health goals. You can upload past medical labs (including from Superpower) so all your data lives in one place – making it easy to track trends and see your progress over time.
With Mito, you're getting a truly comprehensive view of your health with deeper insights, 1:1 care team guidance, and a platform that brings your entire health history together.

Your account (4)

Can I change my personal information that's registered under my account?

Yes. To change your personal information, you can email us at help@mitohealth.com with your request. Please note that any request to access or correct personal data may be subject to a small administrative fee.

Can I have multiple people on one account?

No, each Mito Health account is for one individual only. This is because your health data, analysis and recommendations are personalized to you.

If you want to get your family tested, you can purchase tests for them and they'll each create their own account. We offer bundle discounts for multiple tests purchased together.

How do I update my email address?

To change the email address associated with your account, contact support at help@mitohealth.com. For security reasons, we need to verify your identity before making this change.

Is there a Mito Health mobile app?

Currently, Mito Health is available as a web application accessible from any browser on your phone, tablet, or computer. Simply go to https://members.mitohealth.com and log in.

The web app is optimized for mobile devices, so you get a great experience without needing to download a separate app.

Tests & panels (6)

What tests are included in the Core panel?

The Core panel includes 100+ biomarkers, carefully selected to give you a comprehensive snapshot of your overall health.

In addition to the Core panel, you can choose from a variety of add-on tests to dive deeper into areas like gut health, genetics, advanced hormone panels, and more—tailored to your specific health goals.

Can I request for specific tests not included in the Core panel?

Yes, depending on availability. You have the option to customize your own panel during checkout based on your health concerns or specific issues.

How often should I be tested?

We recommend annual testing at a minimum, with the option for mid-year or targeted retests depending on your goals.

How are the add-on tests different from the testing included in the Core panel?

The Core panel covers 100+ key biomarkers for a comprehensive health snapshot. Add-on tests let you dive deeper into specific areas—like gut health, genetics or cancer screening.

How do I purchase add-on tests?

You can add them during checkout or anytime after joining. After your initial lab test, our care team will also recommend add-on tests based on your results or specific health goals.

Are your tests medically accurate?

Yes. All our tests are processed by CLIA-certified labs (Quest Diagnostics, BioReference) that meet the same standards as your doctor's office or hospital.

These labs follow strict quality control procedures and are regularly inspected to ensure accuracy. Your results are the same quality you'd get from any medical facility.

Before your lab visit (7)

Do I need to fast before my lab visit?

Not all tests require fasting, it depends on what's included in your panel. Check the pre-test guidelines on your dashboard for specific instructions for your test.

For tests that do require fasting, an 8-hour fast is typically needed. Water is fine during fasting. Additional tips:

  • Avoid intense exercise 12 hours before your test

  • Stay hydrated to make the blood draw easier

Full pre-testing instructions will be sent to you via SMS before your appointment.

What should I bring to my lab visit?

Bring your ID to the lab. Your order is submitted electronically, so it should already be in their system. However, we recommend having your lab order form handy (printed or on your phone) as a backup in case they can't locate your order. You can download it from the Documents tab on your dashboard.

Are there special instructions for hormone testing or menstrual cycle considerations?

Yes. For the most accurate hormone results (like testosterone and cortisol), we recommend a morning appointment, ideally about two hours after waking.

If you have a menstrual cycle, some tests are best timed to specific days in your cycle. Don't worry—we'll send you clear instructions before your appointment.

What is a lab order form and why do I need it?

A lab order form is the official document that authorizes the lab to perform your tests. It contains your name, the specific tests ordered, and other required information.

You'll receive your lab order form via email after scheduling your appointment. You can also download it anytime from the Documents tab on your dashboard. Bring it (printed or on your phone) along with your ID to your lab visit.

Note: Your order is submitted electronically to Quest or BioReference, so they'll have it in their system. Having the form with you is an additional layer of confirmation.

Can I take my medications and supplements before my lab test?

In most cases, you should continue taking your regular medications as prescribed. However, some supplements and medications can affect certain test results.

Contact us at help@mitohealth.com if you have questions about specific medications or supplements that might affect your test results.

Can I get tested if I'm pregnant?

Some biomarker reference ranges change during pregnancy, which may affect how your results are interpreted. If you're pregnant or think you might be, please contact us before scheduling your test so we can advise on the best approach.

Certain tests may not be recommended during pregnancy. Our team can help you understand which tests are appropriate for your situation.

Can I get tested if I'm sick?

We recommend waiting until you've recovered from an acute illness (like a cold, flu, or infection) before testing. Being sick can temporarily affect many biomarkers, including immune markers, inflammatory markers, and nutrient levels.

For the most accurate baseline results, schedule your test when you're feeling well. If you're managing a chronic condition, that's different—contact us to discuss timing.

Lab visits & scheduling (17)

Where do I go for my lab visit?

You can visit any of our 2,000+ partner labs across the US. There are labs available nationwide, except in South Dakota and Rhode Island—if you live in these states, you can still visit a lab in a nearby state.

You can also view and search the full list of available lab locations before checkout, to find the most convenient location for you.

How many lab visits are required?

A single visit is all it takes. Any add-on tests can also be done during the same appointment for convenience. In rare cases, if there are issues with the sample, a second visit may be required.

If you prefer to split your test into multiple visits, contact us.

How long does the lab visit take?

The blood draw itself is quick, usually just a few minutes. However, total time at the lab may vary depending on how busy it is. Scheduling an appointment can help reduce wait times.

How do I schedule my lab visit?

You can schedule your lab visit directly through your Mito Health dashboard after you've purchased and set up your account.

Where can I get the BodySpec DEXA Scan done?

BodySpec DEXA Scans are available in California, Texas, and Washington. After you purchase the scan, our team will reach out with scheduling instructions.

How do I schedule a retest?

If you're chatting with Mito Concierge, simply let us know what you want to test, and we'll create the customized panel for you.

Alternatively, you may purchase on your dashboard.

  1. On your dashboard, select 'Order tests'

  2. From there, you can choose either either a full retest or targeted tests recommended by the care team based on your most recent results.

I missed my lab appointment. How do I reschedule?

Reach out to us at help@mitohealth.com, and we'll guide you through the process.

Alternatively, you may walk-in to the lab to perform the test. Ensure you provide the Lab Order Form so that the lab will know which test to perform. The file can be downloaded from the Documents tab on your dashboard.

There was an issue with my sample. What happens next?

In rare cases, a sample may need to be recollected (for example, if there wasn't enough blood or if the sample was compromised during transport).

If this happens, we'll contact you directly to schedule a follow-up lab visit at no additional cost. This second visit is typically quick since we only need to recollect the affected tests.

Why can't I select Quest Diagnostics in my state?

Due to state regulatory requirements, Quest Diagnostics is not available in New York, New Jersey, or Rhode Island. If you're in New York or New Jersey, you'll use BioReference Labs instead, which offers the same quality testing. Unfortunately, we do not currently have a lab partner in Rhode Island—you will need to visit a lab in a nearby state.

Can I get tested at home instead of going to a lab?

Reach out to help@mitohealth.com for at-home phlebotomy options.

Can I cancel my lab appointment?

Lab appointments can be rescheduled but not canceled. If you can no longer make your scheduled time, you can reschedule through your dashboard. We recommend doing this at least 24 hours before your scheduled time. If you're unable to complete your test at all, please contact us at help@mitohealth.com to discuss your options.

How much blood is taken during the lab visit?

Approximately 9 tubes for the Core panel and 12 tubes for the Pro panel. The exact amount may vary depending on the lab and any add-on tests you've selected.

This is a safe amount and your body replaces it quickly. If you're nervous about blood draws or prefer to split your draw into multiple visits, contact us at help@mitohealth.com to arrange this.

Can I walk in to the lab without an appointment?

Yes, our partner labs accept walk-ins. However, we recommend scheduling an appointment to minimize wait times, especially during busy periods. If you do walk in, make sure to bring your ID and lab order form (available in the Documents tab on your dashboard).

Where can I get the Gut Health Test done?

The Gut Health Test is an at-home stool test. After you purchase it, we'll send you a collection kit with instructions. You collect your sample at home and mail it back using the prepaid shipping label.

Note: The Gut Health Test is not available in New York.

Where can I get the Galleri® Multi-Cancer Test done?

The Galleri® Multi-Cancer Test requires a blood draw at a Quest Diagnostics location. After you purchase the test, our team will reach out with scheduling instructions.

Note: The Galleri® test is not available in New York, New Jersey, or Rhode Island.

Where can I get the Prenuvo Full Body MRI done?

Prenuvo Full Body MRI Scans are available in select locations: Arizona, California, Colorado, Washington DC, Florida, Georgia, Illinois, Massachusetts, Minnesota, New York, Texas, and Washington. After you purchase the scan, our team will reach out with scheduling instructions.

Which labs does Mito Health partner with?

Mito Health partners with Quest Diagnostics and BioReference Labs for blood testing.

  • Quest Diagnostics: Available in most states

  • BioReference Labs: Used in New York and New Jersey (where Quest is not available due to state regulations)

We do not partner with Labcorp or other lab networks. When scheduling your appointment, you'll see available locations from our partner labs based on your state.

After your lab visit (4)

How long do I have to wait to receive my results?

You'll receive your test results as they become available, which may arrive in multiple parts if tests are processed separately or from different visits. This typically takes around 7 to 10 days after your lab visit.

Once all your results are in, a care team review takes place—typically about 2 weeks after your first results are received. Our priority is to get your results to you as quickly as possible.

How will I know when my test results are ready?

Once we receive each set of results, we will notify you through email and text. You can access the raw results under the 'Documents' tab on your dashboard.

Why are some of my results still pending?

Results may arrive in multiple parts because different tests are processed at different speeds or by different labs. This is normal.

Some tests take longer than others:

  • Cardio IQ® Lipoprotein Fractionation: May take additional processing time

  • OmegaCheck®: May take additional processing time

  • Gut Health Test: Typically 3-4 weeks for results

Once all your results are received, our care team will review everything together before your full analysis is ready.

If it's been more than 3 weeks since your lab visit and you're still missing results, please contact support.

I haven't received any results at all. Who do I contact?

First, check the Data tab on your dashboard to see if any partial results have arrived.

If it's been more than a week since your lab visit and you don't see any results at all, please contact us at help@mitohealth.com. Occasionally there are delays at the lab, and we'll follow up on your behalf.

Understanding your results (10)

Does a doctor review my results?

Yes. Our care team reviews your lab results along with your health profile and lifestyle habits to provide personalized insights tailored to you.

What do the grades (A, B+, B-, C) on my results mean?

Your results are graded to help you quickly understand where you stand:

  • A (Optimal): Your results are in the ideal range. Focus on consistency to keep things in balance.

  • B+ (Acceptable): Your results are generally healthy, with some areas that can be improved. Small lifestyle changes or routine monitoring may help you reach optimal levels.

  • B- (Borderline): Your results suggest areas that require closer attention. Taking action now can help prevent future problems.

  • C (Warning): Your results may reflect an underlying condition that needs attention. Dedicated medical follow-up and targeted interventions are strongly recommended.

Can I download or export my results?

Yes. You can export your dashboard as a PDF (click "Export as PDF" in the top right corner), which includes your biomarker results, grades, and key findings. You can also download the original lab reports from the Documents tab.

What happens after all lab results are in?

Once all your results are in, here's what happens:

  1. Care Team Review: Our care team reviews your complete results alongside your health profile (typically ~2 weeks after first results).

  2. Analysis Ready: You'll be notified when your full analysis is available on your dashboard.

  3. Explore Your Dashboard: View your results, key findings, and personalized recommendations.

  4. Take Action: Follow your personalized action plan to optimize your health.

  5. Retest: We recommend annual testing at minimum to track your progress.

What are the recommendations based on?

Your recommendations are personalized based on:

  • Your health profile and medical history

  • Your lifestyle habits and goals

  • Your lab results and biomarker levels

  • Clinical guidelines and the latest research

Our care team reviews your complete picture before finalizing your recommendations.

Can I speak with someone about my results?

Yes! You can schedule a 15-minute consultation with our care team to discuss your results and action plan.

To schedule a consultation, click on the link under the "Next Steps" section on your dashboard.

I think there's an error in my results. What should I do?

If something in your results doesn't look right, please contact us at help@mitohealth.com with details about what seems incorrect.

Our team will review your results with the lab and, if needed, arrange for retesting. We want to make sure your results are accurate.

What is biological age and how is it calculated?

Biological age is a measure designed to reflect how "old" your body appears to be based on various health indicators and functional markers, rather than your birthday. It offers a more personalized snapshot of your overall wellness and how well your body might be aging on the inside.

We use a proprietary algorithm that builds on LinAge2, a biological age clock developed by our scientific advisors, including Prof. Brian Kennedy, that analyzes blood biochemistry to estimate your biological age. On top of LinAge2, we factor in our extensive real-world data gathered from thousands of clients and Mito's assessment of 29 different areas of health. This creates a comprehensive, actionable estimate of how your body might be aging at a cellular and metabolic level.

A biological age lower than your calendar age suggests your body is aging well. A higher biological age indicates areas where lifestyle changes or interventions could help.

Note: Tests done prior to August 1, 2025 rely on LinAge1 while tests done after August 1, 2025 rely on our proprietary algorithm.

Can I share my biological age results?

Yes! Your dashboard includes a shareable biological age card. You can download or share your biological age comparison with friends and family directly from your dashboard.

How do I share my Mito Health results with my doctor?

Export your dashboard as a PDF and share it with your doctor via email, patient portal, or print. Your doctor can also review the original lab reports, available in the Documents tab.

Uploading past results (3)

Can I upload a password-protected lab report to Mito Health?

No, you cannot upload a password-protected lab report because our system is unable to process it. We recommend removing the password protection before uploading the file. Here are some methods to remove the password protection from your PDF.

Method 1: Using Adobe Acrobat

  1. Open the PDF in Adobe Acrobat:

    • Launch Adobe Acrobat on your computer.

    • Open the password-protected PDF file by navigating to File > Open and selecting your PDF.

  2. Enter the Password:

    • When prompted, enter the password to open the PDF.

  3. Remove the Password:

    • Go to File > Properties.

    • In the Document Properties window, click the Security tab.

    • Under Security Method, select No Security.

    • Click OK to remove the password.

  4. Save the PDF:

    • Go to File > Save As and save the PDF with a new name or overwrite the existing file to save the changes.

Method 2: Using Online Tools
Note: Use online tools with caution, especially for sensitive documents, as they upload your file to their server.

  1. Select a Reputable Online Tool:

    • Some popular online tools include Smallpdf, ILovePDF, and PDF2Go.

  2. Upload the PDF:

    • Go to the chosen online tool's website.

    • Upload the password-protected PDF file from your computer.

  3. Enter the Password:

    • Enter the PDF password when prompted.

  4. Remove the Password:

    • Follow the tool's instructions to remove the password.

    • Download the unprotected PDF file once the process is complete.

Method 3: Using Google Chrome

  1. Open the PDF in Chrome:

    • Drag and drop the password-protected PDF into an open Chrome window, or right-click the file and select Open with > Google Chrome.

  2. Enter the Password:

    • When prompted, enter the password to view the PDF.

  3. Print to PDF:

    • Click the printer icon or press Ctrl + P (Windows) or Cmd + P (Mac) to open the print dialog.

    • In the Destination section, select Save as PDF.

  4. Save the PDF:

    • Click Save and choose a location on your computer to save the unprotected PDF.

Method 4: Using Preview on Mac

  1. Open the PDF in Preview:

    • Open the password-protected PDF file in Preview.

  2. Enter the Password:

    • When prompted, enter the password to open the PDF.

  3. Export the PDF:

    • Go to File > Export as PDF.

    • Choose a location and save the PDF without the password.

Can I upload lab results from other providers?

Yes. You can upload PDF lab reports from other providers (like your annual physical or previous tests) to have all your health data in one place. This helps us track trends over time and provide more comprehensive insights.

To upload:

  1. Go to the Documents tab on your dashboard

  2. Select your PDF/JPG/PNG file (must be under 10MB and not password-protected)

Our team will review and extract the relevant biomarker data, which typically takes a few days.

What file types can I upload, and why might my upload be rejected?

You can upload lab reports in PDF, JPG, or PNG format (under 10MB, not password-protected).

Your upload may be rejected if:

  • The file is corrupted or can't be opened

  • The report is not in English

  • The document is too long

  • You've already uploaded this file

  • We can't match the report to your profile

  • The report is missing key information (like units or biomarker data)

If your upload is rejected, check that your file meets these requirements and try again. Contact support if you need help.

Pricing & membership (11)

Does Mito Health accept health insurance?

Not at this time, but you can choose to pay with HSA/FSA.

Does Mito Health accept HSA/FSA?

Mito Health is HSA/FSA eligible. We have partnered with Flex to allow you to pay with HSA or FSA. This means you can now use your HSA or FSA debit card to buy Mito Health's tests with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.

How much does Mito Health cost?

Mito Health membership starts from $399 per year. Every membership includes a customizable comprehensive lab test for a yearly assessment of your health. Once you join, you unlock access to member-only add-on tests.

Can I cancel or re-join?

Yes, anytime. For cancellations, please reach out to help@mitohealth.com.

Why does testing in NY and NJ cost more?

We work hard to secure the best possible. In New York and New Jersey, prices include a fee to cover the state's compliance and handling requirements.

Are there different tiers of membership?

Yes. We offer two membership tiers to choose from:
• Core membership costs $399 per year
Includes a comprehensive lab test with 100+ biomarkers.
• Pro membership costs $599 per year.
Includes everything in Core, plus five extra tests.
You can upgrade or downgrade your plan when it's time to renew.
Note: Prices may be higher in NY, NJ and RI.

Can I get an invoice or receipt for my purchase?

Yes. After your purchase, you'll receive an email confirmation with your receipt.

What is your refund policy?

If you haven't scheduled or completed your lab visit yet, contact us at help@mitohealth.com to discuss your options.

Once you've completed your lab visit and samples have been collected, we generally cannot offer refunds as the testing process has already begun.

For specific refund requests or special circumstances, please reach out to our support team and we'll work with you to find a solution.

Can I get a refund if I'm not satisfied with my results?

We stand behind the quality of our testing and analysis. If you believe there's an error in your results, contact us and we'll investigate and arrange retesting if needed at no additional cost.

However, we cannot offer refunds simply because results aren't what you expected or hoped for—your biomarkers reflect your actual health status.

If you have concerns about your experience, please contact support and we'll do our best to address them.

Are recommended tests included in my membership or do I need to pay extra?

Recommended tests in your action plan are not included in your initial purchase. These are personalized suggestions based on your results and health goals.

If you're chatting with Mito Concierge, simply let us know what tests you want, and we'll create a customized panel for you with a direct link to review and purchase.

Alternatively, you may purchase on your dashboard under Order tests, where you can choose a full retest or targeted tests recommended by the care team.

What's included in the price I see at checkout?

The checkout shows your panels and Mito Concierge membership (if applicable) as separate line items. All processing and service fees are already included in the panel price.

HSA / FSA (12)

What is Flex and what is their relationship with Mito Health?

Mito Health has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy Mito Health's tests with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.

How do I pay with my HSA or FSA card?

To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select "Pay with HSA/FSA" as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual.

What if I don't have my HSA/FSA card available?

If you don't have your HSA or FSA card handy, still select "Pay with HSA/FSA" as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.

Why is my HSA/FSA card being declined?

HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.

I submitted my Flex itemized receipt for reimbursement and my FSA requires more information.

Please forward us the request from your FSA, and we will work with the Flex team to issue you a new receipt.

Help! I didn't receive an email from Flex with my itemized receipt and/or letter of medical necessity. What should I do?

Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can't find it, please email support@withflex.com and let them know the email address associated with your order.

I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?

No, unfortunately, this isn't a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page. You will receive an itemized receipt and/or Letter of Medical Necessity from Flex, which you can submit for reimbursement.

My purchase receipt from Mito Health has a different number than what my FSA was charged. How can we resolve it?

Contact us and we'll review the charges and provide remediation options.

Is sales tax covered by HSA/FSA funds, or is it treated separately?

Sales tax for eligible items is also covered by HSA/FSA funds. If the customer has a split cart, the tax will be divided among the cards based on the items.

My HSA/FSA claim was denied. What should I do?

We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to us so we can share it with Flex and receive guidance on the next best steps to take. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS's guidelines, so it's extremely important to check prior to purchase.

Can a customer purchase a product now and apply for FSA reimbursement in the next calendar year?

The ability to apply for FSA reimbursement in a future calendar year depends on the policy of the specific FSA provider. Most FSA administrators require that the purchase be made during the time of coverage. For example, if the FSA coverage is for 2025, all purchases typically need to be made and/or submitted for reimbursement within that coverage period.
However, some administrators may have more flexible rules regarding the timing of when the expense occurred. We recommend that customers review their plan policy to confirm the details.
Note: Health Savings Accounts (HSAs) are different and generally allow for reimbursement at any time, even in future years.

Can old (non-Flex) customers use their order confirmation email to apply for HSA/FSA reimbursement?

Unfortunately, for purchases made without using Flex in the checkout to receive an itemized receipt, it may be difficult to apply for reimbursement.
For Health Savings Accounts (HSAs), consumers can use an itemized receipt for reimbursement anytime after they have made the purchase, even if it is many years later.
For Flexible Spending Accounts (FSAs), most accounts require that the purchase was made in the calendar year during which the consumer had the FSA, as FSAs typically do not roll over. Some FSAs offer a buffer window, allowing customers additional time to submit receipts for expenses incurred during the previous calendar year.

Discounts (3)

Do you offer bundle or group discounts?

Yes, we aim to bring comprehensive health insights within reach for as many people as possible. You can save by bundling tests for yourself, friends, or family. The more tests you purchase at once, the bigger the discount—making it easy to share Mito Health with loved ones while saving. 

What happens after I purchase tests for friends and family?

After your purchase, you'll receive an email with redemption instructions. Your friends and family can redeem their tests using a unique link provided in the email.

Does Mito Health offer corporate wellness programs?

Yes, we work with companies who want to offer comprehensive health testing as an employee benefit.

If you're interested in bringing Mito Health to your organization, contact us at help@mitohealth.com with details about your company and we'll discuss options.

Referrals & gifting (4)

How can I refer my clients or patients to Mito Health as a provider, practitioner, or coach?

We welcome referrals from healthcare providers, practitioners, and coaches. You can purchase tests in bulk for your clients at a discounted rate—the more tests you purchase, the bigger the discount.

Each client will have their own Mito Health account with access to their results and personalized recommendations. To share results with you, clients can export their dashboard as a PDF.

Contact us at help@mitohealth.com to discuss bulk pricing and how to get started.

How does the referral program work?

Share your unique referral link with friends and family. When they sign up and complete their lab test, you'll earn Mito credits that can be used toward future tests.

Here's how it works:

  1. Find your referral link on your dashboard

  2. Share it with friends

  3. When they complete their test, you earn credits

  4. Redeem your credits by emailing membership@mitohealth.com

Note: Credits are for subsequent purchases only, non-transferable, and cannot be combined with other promotions.

What does "pending referral" mean?

A pending referral means your friend has made a purchase using your link, but hasn't completed their lab test yet. Once they complete their test, your referral credit will be confirmed and added to your earned balance.

Can I buy Mito Health as a gift for someone else?

Yes! You can purchase gift cards for friends and family at https://mitohealth.com/gift. The recipient will receive the gift card via email with instructions to redeem it.

For group orders, you can add multiple tests during checkout to receive bundle discounts—great for families or groups who want to get tested together.

Privacy & security (3)

How does Mito Health ensure that my medical data is kept safe?

We take the privacy and security of your data extremely seriously. We implement a range of measures to protect your data, including the latest technical security practices as well as comprehensive administrative measures.

Your data is encrypted both at-rest and in-transit, ensuring that your sensitive information is always protected. We use best-in-class encryption protocols to provide robust protection against unauthorized access. We also implement strict access controls to ensure that only personnel involved in your care can access your health records.

Who will have access to my results?

Your results are kept between Mito Health and you. Mito Health service providers, such as our blood testing lab partners, will have access to your results too.

Your results are not shared with national medical databases or insurers.

Can I delete my data?

Definitely! Your medical data belongs to you and nobody else. You can opt to delete your data anytime if you wish by contacting us at help@mitohealth.com. Please know that by deleting it, we will not be able to recover it should you change your mind.

Codeveloped with experts at MIT & Stanford

Concierge-level care, made accessible.

Less than $1 / day
Billed annually — cancel anytime

Bundle options:

Individual

$399 $349 /year

or 4 interest-free payments of $87.25*

Duo Bundle

(For 2)

$798 $760 /year

or 4 interest-free payments of $190*

Pricing for members in NY, NJ & RI may vary.

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What's included

1 Comprehensive lab test with over 100+ biomarkers

1 Comprehensive lab test with over 100+ biomarkers

One appointment, test at 2,000+ labs nationwide

Insights calibrated to your biology

Insights calibrated to your biology

Recommendations informed by your ethnicity, lifestyle, and history. Not generic ranges.

1:1 Consultation

1:1 Consultation

Meet with your dedicated care team to review your results and define next steps

Lifetime health record tracking

Lifetime health record tracking

Upload past labs and monitor your progress over time

Biological age analysis

Biological age analysis

See how your body is aging and what's driving it

Order add-on tests and scans anytime

Order add-on tests and scans anytime

Access to advanced diagnostics at discounted rates for members

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